4th Sep 2025
FAQ: The Eclipse Series Scissor Subscription Box
The Eclipse Series is our scissor subscription service—an auto ship scissor program that delivers fresh professional hair shears on your schedule. Choose Pro Series ($39) or Craft Series ($49), pick every 3 or 6 months, and cancel anytime. Below are the most common (and uncommon) questions, answered thoroughly.
1) What exactly is the Eclipse Series scissor subscription box?
The Eclipse Series is a scissor subscription box that auto-ships a brand-new pair of professional hair shears to you on a recurring schedule (every 3 or 6 months). You select either Pro Series ($39) or Craft Series ($49), right-hand or left-hand, and we handle the rest—free shipping, lifetime warranty on defects/worn parts, and a 14-day money-back guarantee included.
2) How does the scissor subscription service work step-by-step?
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Choose Pro ($39) or Craft ($49).
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Choose cadence: every 3 months or every 6 months.
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Pick right-hand or left-hand.
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We auto-ship each cycle; you’re charged per cycle when it processes.
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Manage everything online—pause, skip, switch models, or cancel anytime.
3) What’s the difference between Pro Series and Craft Series?
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Pro Series ($39): Japanese stainless steel. Reliable daily cutter with a balanced feel; excellent choice for pros who want predictable performance at the lowest subscription price.
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Craft Series ($49): Japanese 440C stainless steel. Higher carbon content for enhanced edge retention and crisp, smooth cutting—great if you want a touch more longevity and sharpness between cycles.
4) Which size should I choose?
Most stylists prefer 5.5"–6.0" for all-around work. If you have larger hands or do more blunt/one-length work, consider a 6.0"+. Precision/detail fans often love 5.5". If unsure, start with 6.0"; you can adjust future cycles.
5) Do you offer left-handed shears in the subscription?
Yes. Right-hand and left-hand options are available for both Pro and Craft in the Eclipse Series.
6) Do I still need to sharpen my shears if I’m on the auto ship scissor program?
No. The core idea is no sharpening, no downtime. You’re always cutting with a fresh pair each cycle. If you want to sharpen older pairs for backups, you can—but the subscription removes the need to sharpen to stay productive.
7) What should I do with my old scissors?
Keep them as backups, mark them as training or texture-only pairs, or donate to a cosmetology program. Some stylists like to keep one pair at their station and one in a travel kit.
8) What comes in each Eclipse shipment?
A brand-new pair of shears (your selected series/handedness) plus our standard maintenance kit (case, oil, cleaning cloth). You also get free shipping, a lifetime warranty (manufacturer defects & worn parts), and our 14-day money-back guarantee.
9) Can I pause, skip, or cancel?
Absolutely. You can pause a cycle, skip a shipment, change your cadence, or cancel anytime—no fees or contracts.
10) Can I switch between Pro and Craft mid-subscription?
Yes. You can change from Pro ($39) to Craft ($49) or vice-versa before your next cycle processes.
11) How fast do you ship?
We ship same-day or next business day whenever possible. Typical delivery is a few business days depending on your location. Shipping is free.
12) What if my package is lost or arrives damaged?
Contact us and we’ll make it right. Your subscription includes support and replacement coverage for shipping issues and manufacturing defects.
13) What’s covered by the lifetime warranty?
Our lifetime warranty covers manufacturer defects and worn parts. If something’s not right, we’ll repair or replace according to the warranty terms.
14) How does the 14-day money-back guarantee work?
Try your new shears. If you’re not happy within 14 days, reach out. We’ll help with a return and refund per our policy.
15) Is the subscription cheaper than buying + sharpening?
Many stylists find it is—especially when factoring sharpening fees, shipping time, and downtime. Example: if you typically sharpen at $30–$40 every 8–12 weeks, the Eclipse plan delivers a fresh pair every cycle for $39 (Pro) or $49 (Craft)—with no lost time waiting for sharpened shears.
16) Who is the scissor subscription service best for?
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Fully booked stylists/barbers who can’t afford downtime
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New stylists building a kit without a big upfront spend
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Salons standardizing tools across a team
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Mobile stylists/educators who want guaranteed readiness
17) Do you offer swivel in the subscription?
Eclipse currently focuses on Pro and Craft in right- and left-hand. If you’re seeking a swivel option, tell us—your feedback guides our roadmap. (We do offer swivel models in our broader lineup outside the subscription.)
18) Can a salon enroll multiple stylists?
Yes. Many salons use Eclipse to keep a team consistently sharp. We can help you coordinate cycles so not everyone receives replacements at once. Get in touch for multi-stylist setup.
19) What about taxes, billing dates, and receipts?
You’re billed each cycle as it processes (plus applicable taxes where required). We email order confirmations/receipts automatically. You can change your billing/ship date by shifting your cadence or skipping a cycle.
20) Sustainability: what’s the most responsible approach?
Use the maintenance kit to extend each pair’s life, keep older pairs for backup/training, and donate retired shears. Our packaging is minimal by design to reduce waste.
21) Do you still offer a mail-in scissor sharpening service?
Yes—we offer a mail-in shear sharpening service for stylists who prefer it for their non-subscription pairs. But the Eclipse concept is designed so you don’t have to sharpen to stay sharp.