Comprehensive Look at Chair Etiquette: Why We Don’t Call Them “Thinning Shears”

Proper chair etiquette is essential in fostering trust and professionalism between stylists and their clients. When it comes to the tools we use, the terminology we choose can greatly influence how clients perceive our work and, ultimately, the results. Let’s delve into why it’s important to avoid calling texturizing shears “thinning shears” and how using proper chair-side etiquette ensures a positive client experience.

Why Avoid the Term “Thinning Shears”?

1. Negative Connotations of "Thinning"
   • The word "thinning" often triggers concern or anxiety in clients. For many, the idea of “thinning” their hair suggests removing bulk to the point of making it look sparse, weak, or flat.
   • Clients with fine or thinning hair may feel particularly apprehensive, fearing the service will accentuate or worsen their perceived hair challenges.
   • Using “thinning” inaccurately communicates the tool’s purpose and may inadvertently reduce the client’s confidence in your expertise.
2. Texturizing and Blending are More Accurate
   • The purpose of these shears is not merely to “thin out” hair but to blend, soften, and create texture for a polished finish.
   • "Blending shears" or "texturizers" more accurately describe their function, setting the right expectations and fostering trust.
3. Client Education Builds Trust
   • By using terms like “blending shears,” you educate clients on the artistry of haircutting, emphasizing refinement and attention to detail rather than implying drastic hair removal.

How Proper Chair-Side Etiquette Reinforces Professionalism

1. Transparent Communication
   • Always explain what tool you’re using and why. For instance, you might say:
     “I’m going to use blending shears to create a softer finish in this area. It helps the layers flow naturally and reduces bulk without taking away length.”
   • This approach reassures the client, avoids unnecessary fears, and highlights your skill.
2. Positive Framing
   • Replace potentially negative words like “thin” with positive or neutral terms like “soften,” “blend,” or “refine.”
     Example: Instead of saying, “This will thin out your hair,” try: “This will add a natural texture to your layers and remove some weight without changing your overall look.”
3. Body Language and Presentation
   • Approach the client with confidence and calmness. Hold the shears at a slight distance before using them, ensuring they understand the process before you begin.
   • Use a mirror to show the client what you're doing, inviting them into the experience rather than leaving them wondering.

Examples of Chair-Side Conversations

• Scenario 1: Explaining the Tool
  “These are blending shears. They allow me to create texture and remove weight in areas where we want a softer look. They’re especially great for ensuring your layers transition beautifully.”
• Scenario 2: Handling Client Hesitation
  Client: “Are you going to thin out my hair? I don’t want it looking too sparse!”
  Response: “I understand, and I wouldn’t want that either. I’m using blending shears to refine the shape and enhance the layers. They won’t make your hair look thinner, just more polished.”
• Scenario 3: Educating a Nervous Client
  “Sometimes people hear the word ‘thinning’ and worry it means taking too much hair away. I prefer to call these blending or texturizing shears because they’re designed to sculpt and refine, not drastically change your hair.”

Chair-Side Etiquette Tips for Better Client Experiences

1. Use Professional Terminology
   • Always refer to your tools with clear, positive terms that reflect their purpose. Avoid industry jargon unless explaining it.
2. Involve the Client
   • Show and explain the tool before using it. Let them feel part of the process.
3. Empathy is Key
   • Acknowledge client concerns and tailor your explanations to address them. Listening to their worries will make them feel valued.
4. Consistency in Education
   • If you’re educating new stylists, emphasize the importance of proper terminology and communication to build a trusting relationship with clients.

By focusing on positive language and maintaining clear communication, you not only elevate your professionalism but also create a welcoming and respectful environment for clients. This subtle yet powerful shift in terminology and behavior ensures your clients leave the chair feeling confident and understood.